Client Onboarding, KYC Processing & Portfolio Reporting

When a new client is confirmed, the agent sends a personalised onboarding pack: required documents checklist, digital forms (risk tolerance questionnaire, investment objectives, source of funds declaration), and a secure upload link.

Agent tracks which documents have been submitted and which are outstanding. Sends polite reminders at 3 days, 7 days, and 14 days. Escalates to the advisor if documents are 21+ days overdue.

Once all documents are received, the agent performs: identity verification (passport/IC cross-check), address verification (utility bill/bank statement), PEP (Politically Exposed Person) screening, and sanctions list check.

Based on the completed risk tolerance questionnaire and financial data provided, the agent generates a risk profile: Conservative / Balanced / Growth / Aggressive. Includes a narrative summary for the advisor's records.

If KYC checks are clean and risk profile is within standard parameters, the onboarding auto-completes. If anything is flagged (PEP hit, sanctions alert, unusual source of funds), it's escalated to the compliance officer with a full briefing.

Clean onboardings are automatically logged in the CRM with all client data, documents, risk profile, and investment objectives. The portfolio management system is pre-configured with the client's allocation preferences.

Every quarter, the agent pulls portfolio performance data, generates a personalised client report (returns vs. benchmark, asset allocation, rebalancing recommendations), and sends it to the client with the advisor CC'd.

Agent monitors all regulatory filing deadlines (MAS reporting, AML renewals, client review anniversaries) and sends alerts to advisors 30 days, 14 days, and 3 days before each deadline. Zero missed filings.