Student Enquiry to Enrolment — Fully Automated Admissions Pipeline

Enquiries arrive from website forms, WhatsApp messages, emails, walk-in registrations (receptionist logs), and partner referral forms. Agent normalises all into a unified prospect record.

Within 3 minutes of any enquiry, the agent sends a personalised response acknowledging the enquiry and asking qualifying questions: programme interest, budget, preferred schedule, educational background, and start date preference.

Agent checks the prospect's qualifications against programme entry requirements. For programmes with prerequisites (e.g., degree requirement, work experience minimum), the agent makes an instant eligibility determination.

For eligible prospects, the agent matches them to the best-fit programme based on their goals, background, and schedule preferences. If multiple programmes fit, it presents options with a comparison. Sends a personalised programme brochure.

Agent checks counsellor availability and proposes session times to the prospect. Confirms the booking, sends a calendar invite with a video call link (for remote) or office directions (for in-person), and sends a reminder 24 hours before.

After counselling, if the prospect decides to proceed, the agent sends the application form, collects completed forms and required documents (transcripts, ID, certificates), validates completeness, and flags any missing items with automatic follow-ups.

Once the application is complete and approved, the agent generates and sends the offer letter, payment instructions, and enrolment confirmation. Tracks acceptance and payment.

Prospects who don't enrol immediately enter a nurture sequence: weekly relevant content (industry articles, alumni success stories), programme deadline reminders, and special offer notifications. After 30 days, the agent re-engages with a personalised message and re-qualifies.